Choosing a device
How to check a hair removal device seller: 7 questions
In short
How do I check a hair removal device seller before paying?
Seven checks using public data and documents. First, the registration certificate in the public device register: the model and composition must match the invoice. Second, who is the manufacturer named in the registration certificate, and what the seller is to it: the manufacturer itself, an official representative or a reseller. An official representative must have a document from the manufacturer. Third, the seller's company record in the official company register: status, registration date and address. Fourth, who gives the warranty and how many pulses of handpiece lifetime it covers. Fifth, where the service centre is and whether it is authorised to maintain the device. Sixth, a contract with the company's details instead of payment to a card. Seventh, who trains the specialist and what document is issued. If the seller is the manufacturer named in the registration certificate, the first five questions are closed faster: the warranty, service and documents come from one company. All checks use public data and documents. The table below gives the source for each check.
Buy from the manufacturer: warranty, service and training from Innovatione
Which seven checks to make, and where?
| What to check | Where | Warning sign |
|---|---|---|
| 1. Registration certificate | Public device register | Model or composition does not match the invoice |
| 2. Manufacturer and seller status | Registration certificate and a document from the manufacturer | Seller calls itself official, but has no document |
| 3. Seller's company | Official company register | Company is being liquidated or the address does not match the contract |
| 4. Warranty | Contract | Warranty only verbal, or without handpiece lifetime |
| 5. Service centre and its authorisation | Authorisation documents of the service centre | No service centre, or it is not authorised to maintain the device |
| 6. Contract and payment | Contract with the company's details | Payment to a personal card |
| 7. Training | Programme and document | Training without a programme or document |
Company registers are public. A search by the company's registration number takes about a minute.
Who sells to you: the manufacturer, a representative or a reseller?
The registration certificate names the manufacturer of the device. Compare it with the seller on the invoice.
- Seller is the manufacturer named in the registration certificate. One company gives the warranty, service and training.
- Official representative. Ask for a document from the manufacturer: a contract, certificate or letter. Ask who repairs under warranty.
- Reseller. The warranty is given by the reseller itself. Find out where and by whom the device will be repaired.
How do I check that the seller is the manufacturer?
Open the device's registration record in the public register of your country and check the 'manufacturer' field.
Then compare the seller's company registration numbers on the invoice with the company register.
What should be in the document package is described in the article about documents when buying.
What do you gain by buying from the manufacturer?
- Manufacturer's warranty: Innovatione gives 2 years or the handpiece lifetime.
- The manufacturer's service centre, which maintains the device.
- Training of the specialist at the Innovatione training centre.
Who this article will not help
- If you buy a used device from a private person. Checking the device itself matters more there. See used devices: what to check.
- If the device is not a medical device. Checks 1 and 5 do not apply to it.
- If the deal is already paid and there is a dispute. You need a lawyer.
Questions and answers
How do I check a hair removal device seller?
Check the device registration in the public register, the seller's company record, the warranty terms, the service centre's authorisation for maintenance, the contract and the training.
How do I know if this is an official dealer?
Ask for a document from the manufacturer: a contract, certificate or letter. You can find the manufacturer in the registration certificate.
Where can I check the seller's company?
In the official company register of the country where the seller is registered, using the company's registration number.
Why check the service centre's authorisation?
Only an authorised service centre should maintain the device for your clinic. Make sure the contract names that service centre.
Can I pay to a personal card?
Better not. Pay under a contract and an invoice to the company's bank account. Then you have documents for the warranty and your accounts.
This article is for general information and does not replace advice from a lawyer. Checked 14 October 2026.
