Updated
Manufacturer’s service centre
Repair and service for hair removal devices
The manufacturer’s service centre: diagnostics, repair and handpiece replacement. Warranty: 2 years or handpiece life.
- 2 yearswarranty
- 1,000,000pulses, handpiece life
- 250+ citiesin 18 countries where our service has worked
The manufacturer’s service centre. Remote repair in any country.
Warranty and handpiece life
2 years or handpiece life
The warranty lasts 2 years or until the end of the handpiece life, whichever comes first. Handpiece life is the number of pulses a handpiece delivers before the emitter is replaced.
| Device | Handpiece | Handpiece life |
|---|---|---|
| iPRO MINI | IPLASER 755, IPLASER 560 | 1,000,000 pulses |
Service centre
What we do
- DiagnosticsWe check the device and handpieces and find the cause of the fault
- RepairRepair at the manufacturer’s service centre
- Handpiece replacementWe replace the emitter of the handpiece when its life is used up
- Remote helpInstructions and service centre support wherever you are
- Specialist trainingWe train new specialists online or at the training centre
Service centre
The manufacturer’s service centre
Diagnostics, repair and handpiece replacement at the Innovatione service centre.
Development
Developed by Innovatione
Technology, software and quality control are all at Innovatione.
Head of service
Reliable service means stable work
“We understand that the success of your business depends on the stable work of your equipment. That is why every stage of our service, from diagnostics to maintenance, is built with close attention to detail.”
Anton NovikovTechnical director of Innovatione
Service geography
Service in 250+ cities and 18 countries
You do not have to bring the device to us. On the first day the service centre identifies the faulty part, ships a replacement and leads the repair together with an engineer on site, following Innovatione’s established programme. We have worked this way in 250+ cities, from the USA to the UAE, China, Canada, Italy and Spain.
- cities
- 250+
- countries
- 18
- USA
- UAE
- China
- Canada
- Italy
- Spain
- Norway
- Finland
- Turkey
- Kazakhstan
- Belarus
- Lithuania
- Estonia
- Moldova
- Uzbekistan
- Kyrgyzstan
- Tajikistan
- Russia
- Case history on day oneWe contact you, take the case history and identify the faulty part the same day
- Repair by video guideSimple cases are fixed on site: we show what to do on video and guide you with a service centre engineer
- Part the same or next dayAll components are in stock. We ship a replacement to any city and any country
- Replace first, repair laterWe replace the part first and only then collect the faulty one for repair, so the device is out of use for less time
If the fault is serious and the client should not intervene, we travel ourselves or call a specialist from a dedicated service centre in the client’s city.
Timing and maintenance
Repair in 1–4 hours
Typical repair, diagnostics and handpiece replacement: by appointment, in your presence.
- 1–4 hours at the service centreDiagnostics, typical repair or handpiece replacement: by appointment, in your presence.
- 1–3 days if the device comes by postThe device joins the queue. The time depends on how complex the repair is and on agreeing the work with the owner.
- A service contract with every clientWe sign a warranty and post-warranty repair contract with both companies and independent specialists.
- Monthly maintenance by the salonChanging the distilled water. Once a year, handpiece calibration, so that all handpieces deliver the same energy at each level.
- Warranty after repairWithin the warranty period, under the warranty contract. After it, 3 months on installed parts. After a handpiece replacement, the full handpiece life or 1 year, whichever comes first.
- When to replace a handpieceThe busiest salons replace a handpiece every 3–4 months, and on average it happens 1–2 times a year. On iPRO MINI the whole handpiece is replaced.
- A used Innovatione deviceBy serial number we tell you the repair history, without the previous owner’s data. The warranty is tied to the device and stays when the owner changes.
- First launchA service centre engineer starts the device, or you do it remotely, following a video guide. You will need distilled water and a voltage stabiliser rated from 3 kW. Everything else comes with the device.
Questions and answers
Questions about service
What is the warranty on iPRO MINI?
2 years or handpiece life, whichever comes first.
What is handpiece life?
The number of pulses a handpiece delivers before it is replaced: 1,000,000 pulses on each iPRO MINI handpiece.
Do you service devices in other cities and countries?
Yes. Our service has worked in 250+ cities across 18 countries, including the USA, the UAE, China, Canada, Europe and Turkey. On the first day we take the case history and identify the faulty part, ship a replacement the same or next day, and an engineer on site does the repair under the guidance of the service centre. All components are in stock.
How long does a repair take?
At the service centre, by appointment, from 1 to 4 hours in your presence: diagnostics, typical repair or handpiece replacement. If the device comes by post, it joins the queue and stays with us for 1 to 3 days, depending on complexity and on agreeing the work.
What maintenance does the device need?
Once a month the salon changes the distilled water. Once a year the handpieces need calibration.
What is the warranty after repair?
Within the warranty period, under the warranty contract. After it, 3 months on installed parts from the day the device is returned. After a handpiece replacement, the full handpiece life or 1 year, whichever comes first.
Can I check the history of a used device?
Yes. By serial number we tell you the history of requests and repairs, without the previous owner’s personal data. The warranty is tied to the device and stays when the owner changes.
Request
Service request
Describe the device and what happened, and the service centre will reply. Service email: service@innovatione.ru.
