Training
‘Device with training’: what is included and what to ask
In short
What is included in ‘training when buying a device’?
There is no single standard, and that is the whole problem. Four different things come up under the same phrase. First: a short call at delivery. Second: a video instruction and a file with protocols. Third: a session with a trainer, in person or online, with a demonstration on the device. Fourth: a course with practice on models. In the listing, all of it is one word. The format needed depends on the specialist’s background. An experienced specialist needs only a switch to a new model. A specialist new to such devices needs practice under supervision. You need to ask about four things: format, duration in hours, who exactly trains, and what is issued at the end. A training certificate for the device is not a qualification document. And separately, who will help a month later, when the first non-standard cases appear. Below are eight questions worth asking in writing before payment, and signs of training that exists only in the product description.
What lies behind the words ‘training when buying’?
| Format | What to check | What you really get |
|---|---|---|
| A call at delivery | Who runs it and under what plan | Switch it on without breaking it |
| Video and a file with protocols | Whether it is for your model and who updates the protocols | Basic settings |
| A session with a trainer, in person or online | Hours, who leads it, whether there is a demonstration on the device | Work with protocols, review of parameters |
| A course with practice on models | How many hours of practice and who brings the models | Technique practice under supervision |
The required duration depends on the specialist’s background. A cosmetologist with experience needs only a switch to a new model. A specialist new to such devices needs practice under supervision.
Both a call and a course are sold under the word ‘training’. Ask about the format and hours.
Which eight questions should you ask before payment?
- Format. In person, online or recorded.
- Duration in hours. Not ‘full training’, but a number.
- Who trains. A trainer, an engineer or a sales manager.
- Which device the practice is on. On your model or on another one.
- Whether there is practice on models. And who brings them.
- Which document is issued. A training certificate, a certificate of professional development or nothing.
- What happens after a month. Whether there is support with the first difficult cases.
- What happens if the specialist changes. Whether a new one is trained, and on what terms.
Why is this not a minor point?
A poorly trained specialist gives a weak result and receives complaints. The client does not come back, and the device has already been paid for.
In a payback calculation, this shows up as a drop in occupancy.
Training is made up of the same items: format, hours, practice, document.
For Innovatione devices, training is run by the Innovatione training centre. Put the same eight questions to it.
Who this article will not help
- If you already have an experienced specialist working for you. Then what you need is a short switch to a new model.
- If you are choosing a training centre separately from the device. That is a different analysis.
Questions and answers
What is included in training when buying a device?
There is no single standard. Every version is offered, from a short call at delivery to a course with practice on models. Ask about the format, the hours and who does the training.
Which questions should you ask the supplier?
Format, duration in hours, who trains, which device the practice is on, whether there is practice on models, which document is issued and what happens if the specialist changes.
Why is it important to ask in writing?
A written answer records the promise. A refusal to answer in writing is itself a telling answer.
Will a new specialist be trained if the current one leaves?
This should be clarified before purchase: terms differ between suppliers, and repeat training is often charged for.
Is training included in the purchase of iPRO MINI?
Training terms for a purchase are in the commercial offer.
This material is for reference only. Delivery terms and the composition of training differ between suppliers: confirm in writing before payment. Checked 14 October 2026.
