Choosing a device
Warranty on a hair removal device: term, handpiece lifetime and what to check
In short
What does the warranty on a hair removal device cover?
The warranty on a hair removal device is usually limited by two conditions: the term and the handpiece lifetime. Whichever comes first applies. At Innovatione this is 2 years or the handpiece lifetime of 1,000,000 pulses. If the salon is busy, the lifetime can run out before two years. So count pulses, not only months. Second: when buying for a business, the rules for personal purchases do not apply. The contract sets the warranty. While the warranty is valid, the seller is responsible for defects unless it proves they were caused by a breach of operating rules. The warranty period starts from the handover of the device: see the handover act. Before paying, check five things: the term, the lifetime, who gives the warranty, where repairs are done and what ends the warranty. Below is a table of when the lifetime runs out at different workloads, and questions for the seller.
Innovatione warranty and service: 2 years or handpiece lifetime
Why does the warranty have two limits?
The term covers manufacturing defects. The lifetime separates defects from wear: the handpiece runs a set number of pulses, then the emitter is replaced. A used-up lifetime is not a defect.
So “2 years” without a lifetime is an incomplete term. Ask how many pulses the warranty covers and how they are counted: by the device counter or in another way.
| Device | Handpiece | Lifetime, pulses |
|---|---|---|
| iPRO MINI | IPLASER 755, IPLASER 560 | 1,000,000 |
The warranty term is 2 years. Whichever comes first applies: the term or the lifetime.
Which runs out first: the term or the lifetime?
Count pulses per month: multiply treatments per day by pulses per treatment and by working days. Pulses per treatment depend on the area and the spot size. Take them from your own practice or from your trainer.
| Pulses per month | Lifetime 1,000,000 | |
|---|---|---|
| 20,000 | 50 months | |
| 30,000 | 33 months | |
| 40,000 | 25 months | |
| 60,000 | 17 months | |
| 80,000 | 12.5 months |
The warranty term is 24 months. If the handpiece lifetime runs out before 24 months, the handpiece warranty ends with the lifetime. Plan the replacement of the lifetime after that as a running cost, see the article on emitter lifetime.
What applies if the device is bought for a business?
Consumer protection rules apply to purchases for personal use. A salon, a clinic or a business buys the device for business use. So the contract sets the terms.
The warranty period starts when the device is handed over to the buyer, unless the contract says otherwise. So the date in the handover act matters.
While the warranty is valid, the seller is responsible for defects unless it proves they appeared after handover. The causes are a breach of operating rules, actions of third parties or force majeure.
What to ask about the warranty before paying?
| Question | Why it matters |
|---|---|
| Who gives the warranty: the seller or the manufacturer? | This decides who repairs the device and where to turn if the seller closes down |
| How many pulses does the handpiece warranty cover? | A term without a lifetime is an incomplete condition |
| Where is the repair done and who pays for shipping? | Shipping to another city is your cost and downtime |
| What ends the warranty? | Ask for the list in the contract: opening the housing, repair by third parties, breach of operating rules |
| How much does a lifetime replacement cost after the warranty? | This is the owner's main planned cost |
Where are Innovatione devices repaired?
The manufacturer's service centre carries out diagnostics, repairs and handpiece lifetime replacement. If you are far from it, the service centre gives instructions and support for remote repair.
Details of servicing are on the service page.
Who this article will not help
- If the device is bought for personal use. Then consumer protection rules apply, and the rules are another matter.
- If the device has already broken and there is a dispute. You need a lawyer and an expert assessment, not a checklist.
Questions and answers
What is the warranty on a hair removal device?
Usually the term plus the handpiece lifetime, whichever comes first. Innovatione: 2 years or the handpiece lifetime of 1,000,000 pulses.
What is handpiece lifetime?
The number of pulses a handpiece delivers before the emitter is replaced. Once the lifetime is used up, the emitter is replaced.
When does the warranty start?
From the moment the device is handed over to the buyer, unless the contract says otherwise. The handover act records the date.
Do consumer protection rules apply when buying a device for a salon?
No. They cover purchases for personal use. For business, the contract sets the terms.
Who must prove the cause of a fault under warranty?
The seller. It is responsible for defects unless it proves a breach of operating rules, actions of third parties or force majeure.
Where are Innovatione devices repaired?
At the manufacturer's service centre. For other regions, the service centre gives instructions and support for remote repair.
This material is for information only and does not replace legal advice. Innovatione warranty terms as of 14 October 2026. Checked 14 October 2026.
