In the salon
IPL machine stopped working: what to do and how remote repair works
In short
What should a salon do when an IPL machine stops working?
Stop treatments on it, write down what happened and contact the service centre, rather than opening the device. The engineer needs a case history: what the device does or does not do, whether there is a message on the screen, whether the handpiece flashes and the cooling works, and when the problem started. Check the simple things: the power supply, the voltage stabiliser and the distilled water. With iPRO MINI, the device does not have to travel. Innovatione takes the case history and identifies the faulty part the same day, ships a replacement the same or next day, and leads the repair with an engineer on site. Simple cases are fixed on site by following a video and an engineer’s guidance. The part is replaced first and the faulty one is collected afterwards, so the device is out of use for less time. If the fault is serious, Innovatione travels or calls a specialist from a dedicated service centre in the client’s city.
Innovatione service: remote repair, service centre, warranty
What to do in the first hour
- Stop treatments on the device. Do not try to finish a session on a device that behaves unusually.
- Write down what happened: what the device does or does not do, any message on the screen, when it started and what was done just before.
- Check the simple things: the power supply, the voltage stabiliser and the distilled water.
- Take a photo or a short video of the screen and of the problem.
- Contact the service centre with the serial number, the description and the video.
- Move today’s clients, and tell them honestly when you expect the device back.
What the engineer will ask
| Question | Why it matters |
|---|---|
| Does the device turn on? | Separates a power problem from a fault inside the device |
| Is there a message on the screen? | Points the engineer to the right part |
| Does the handpiece flash? | Shows whether the problem is in the handpiece or elsewhere |
| Does the cooling work? | The cooling is checked separately from the flash |
| When did it start, and what happened just before? | A fall, a power cut or a move can explain the fault |
| How many clients has the handpiece worked on? | The handpiece may simply have reached the end of its life |
The more exact the description, the faster the faulty part is found. A short video often says more than a long message.
How remote repair works
With iPRO MINI, the device does not have to travel to the service centre. Innovatione works to an established programme:
- The service centre contacts you, takes the case history and identifies the faulty part the same day.
- Simple cases are fixed on site: the engineer shows on video what to do and guides you.
- All components are in stock. A replacement part is shipped the same or next day, to any city and any country.
- The part is replaced first, and only then is the faulty one collected for repair, so the device is out of use for less time.
- If the fault is serious and the salon should not intervene, Innovatione travels or calls a specialist from a dedicated service centre in the client’s city.
Innovatione service has worked this way in 250+ cities in 18 countries. More on the service page.
Repair at the service centre
If the device comes to the service centre, diagnostics, a typical repair or a handpiece replacement take 1–4 hours, by appointment and in your presence. If the device comes by post, it joins the queue and stays 1–3 days, depending on how complex the repair is and on agreeing the work with the owner.
What not to do
- Do not open the device or the handpiece yourself, unless the engineer guides you through a step.
- Do not keep working on a device that behaves unusually.
- Do not buy parts elsewhere before you have asked the service centre.
- Do not throw away the faulty part: it is collected for repair.
How to keep downtime short
Downtime is made of waiting: for the diagnosis, for the part and for the engineer. Three things shorten it: maintenance on schedule, a supplier who keeps parts in stock and replaces first, and a clear case history on the first call.
Maintenance is covered in the article IPL machine maintenance. What to ask about service before buying a device is in the articles on device warranty and how to check a seller.
Replace first, repair later: the salon keeps working while the faulty part travels.
Questions and answers
What should I do if my IPL machine stops working?
Stop treatments on it, write down what happened, check the power supply, the voltage stabiliser and the distilled water, and contact the service centre with the serial number and a video.
Do I have to send iPRO MINI away for repair?
No. Innovatione identifies the faulty part the same day, ships a replacement and leads the repair with an engineer on site.
How long does a repair take?
At the Innovatione service centre, 1–4 hours by appointment. If the device comes by post, 1–3 days, depending on the repair.
What does the service centre need from me?
The serial number, what the device does or does not do, any message on the screen, when it started, and a photo or video.
Is repair covered by the warranty?
Within 2 years or the handpiece life, whichever comes first, repair is done under the warranty contract. After it, installed parts have a 3-month warranty.
This material describes general practice and how Innovatione service works for iPRO MINI. For other devices, follow the supplier’s instructions. Checked on 11 November 2026.
